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We currently ship to Canadian & US customers. If you are an INTERNATIONAL customer, we can ship to you but you must contact us for a custom shipping quote and we can send you an invoice for your purchase.
Customers will be provided with a tracking number once the product has shipped. Tracking number can be found online via your account or order info and will be sent via email provided during your order. All shipments are insured.
Orders will be processed & shipped within 24/48 hours, holidays and weekends can add a slight delay. Most shipments usually take between 2-8 business days depending on stocking levels.
You can use our handy tracking page to keep up with the latest on your order 🙂
We have a couple selections for payment. You can pay fast and easy with your credit card via Stripe or also via Paypal. It’s quick, easy, secure and you can pay via all major credit cards even if you don’t currently have an account. We also accept E-Mail money transfers and Money orders.
Kindly inspect the contents and goods for any signs of damage within seven days of receipt. Please notify us via email with your order number. Photographs of the damaged or broken goods may be required, so please refrain from discarding any such items until we have responded to your email. Claims for damages beyond 7 days from the date of order will not be considered.
Sexual Wellness products are not returnable due to the intimate and personal nature of the products.This is for the health, safety and peace of mind of our customers. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. We do not have any kind of satisfaction guarantee and no medical claims are implied or warranted by the use of this product. ALL SALES ARE FINAL.
Defective products will be covered by manufacturers warranty and you can contact them to start your replacement process. We will be happy to assist you in finding the right contact info for the warranty issue.
We take your privacy seriously and will take all measures to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone.
All statements have not been evaluated by Health Canada or the FDA. This is not intended to diagnose, treat, cure or prevent any type of disease. This website or its contributors do not claim the treatment or cure of any disease. The information provided on this site is intended for your general knowledge only and is not a substitute for a physicians medical advice or treatment for specific medical conditions. Always seek the advice of your doctor or other qualified health care professional and institution with anything regarding a medical condition. Never disregard medical advice or delay in seeking it because of something you have read on this, or any, website.
Frequently asked questions
Most of the time, your order is processed and shipped the same day, so you receive it promptly. Consequently, there’s no way to cancel an order once it’s been submitted as we use highly automated systems and a network of warehouse locations to provide fast efficient service.
If for some reason we can cancel the order in time a refund can be issued minus the credit fees as we are not refunded those by the credit card processors even if the order is cancelled. Please order carefully.
No, registration is not required to place an order and you can still get your tracking info sent to you via email once your order has been processed (please check your spam/junk folder if you don’t receive it).
Registering allows you to enter your contact/shipping info for faster purchases, view your orders and easily check your package tracking.
Our systems sends out emails during every stage of the order process to keep you informed. If you are not getting emails then it may be that they are getting put into your email’s Spam or promotions folders or being blocked as many email providers have over-strict filtering rules to help combat the mass amount of spam that goes through their systems.
We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly. Most orders are packed, shipped and on their way to you within 24 hours. Once and order is placed it is processed to our warehouses for immediate packing via automated systems. Orders cannot be cancelled please order carefully.
Yes, your order status will show as processing until we ship the order and get a tracking number. As soon as we have your tracking number we will update your order and you will receive an email with your tracking number.
We will send you an acknowledgement email on successful completion of an order on the site. Sometimes there will be a few minutes before this email is sent as we verify payment and stock before authorizing the payment.
This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Once your order has been accepted and dispatched to you we will send you a confirmation email.