NaughtyBox.ca Serving all of the US & Canada LiveChat – Click Here Email: info@naughtybox.ca

FAQ'sMore

Where are you located?
We have offices in Canada & USA.
Do you have a store I can come to?
We do not have a physical store front at this time.
What currency are your prices in?
Our prices are listed in either US or Canadian funds. Our site tries to determine your location to show your relevant currency. If it is not detected or is wrong you can change it to your preferred currency when in your cart (bottom of the page) or on the right side of the page when viewing products in the shop.
What payment methods do you accept?
We accept the following methods of payment - Mastercard, Visa, American Express, Email Money Transfer or check/money order. You can select to pay via PayPal, with or without an account or our quick credit card payment method. We are excited to also accept BitCoin now via BitPay 🙂
How do I know my order has been placed successfully?
We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Once your order has been accepted and dispatched to you we will send you a confirmation email.
I did not receive a confirmation email
Our systems sends out emails during every stage of the order process to keep you informed. If you are not getting emails then it may be that they are getting put into your email's Spam folder or being blocked as many email providers have over-strict filtering rules to help combat the mass amount of spam that goes through their systems. We don't recommend the use of HOTMAIL accounts as they seems to over filter everything and block many emails from getting to customers.
How long will my order take to be processed?
We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly. Most orders are packed, shipped and on their way to you within 24 hours. In some cases when an item is backordered we may have a slight delay while we wait for that item to arrive back in-stock.

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