CUSTOMER SERVICE

We offer Email, Live Chat, & Text service at this time.  Visit our Contact page for details on all of our communication methods.

Yes all items are packed in unmarked boxes where you cannot tell what is inside.  Labels do not have any info that would give away that the item is adult related. No worries 🙂

Due to the nature of what we sell there are no returns accepted. This is for the health, safety and peace of mind of our customers. Once these items leave our warehouse, they are considered used, and therefore cannot be returned. Defective items will be replaced and must be reported within 7 days of receipt. Each product is also covered by it’s manufactures warranty and you can contact them to submit your warranty claim.

Defective products will be covered by manufacturers warranty and handled by them. You can contact them to start your replacement process.  We will be happy to assist you in finding the right contact info for the warranty issue.

Shipping is not refundable.

Most of the time, your order is processed and shipped the same day, so you receive it promptly. Consequently, there’s no way to cancel an order once it’s been submitted as we use highly automated systems and a network of warehouse locations to provide fast efficient service.

If for some reason we can cancel the order in time a refund can be issued minus the credit fees as we are not refunded those by the credit card processors even if the order is cancelled. Please order carefully.

We have warehouses in Canada to serve you.  We also ship to the US.

Yes, any order you place with us will show a charge from BEYOND-H or BEYONDHEALTY on your credit card statement. This is to be discreet and is our parent company.

No, registration is not required to place an order and you can still get your tracking info sent to you via email once your order has been processed (please check your spam/junk folder if you don’t receive it).

Registering allows you to enter your contact/shipping info for faster purchases, view your orders and easily check your package tracking.

Our systems sends out emails during every stage of the order process to keep you informed. If you are not getting emails then it may be that they are getting put into your email’s Spam or promotions folders or being blocked as many email providers have over-strict filtering rules to help combat the mass amount of spam that goes through their systems.

Each product has it’s own specific manufactures warranty (see product for specifics).  You must contact the manufacturer for warranty claims and issues.

Due to the nature of what we sell we do not except returns, only exchanges on defective product.

You must report a defective item within 7 days of receipt to use so we can arrange an exchange with a new item for you.

Right now we only take international orders manually. Let us know what you would like to purchase and give us billing and shipping info and we can make up a invoice for you which if you agree to we will send you a email with a link where you can click it to come to the site to complete payment.