FAQ’s

We have a $40 order minimum in order to keep our prices down, items under $30 are labelled as an Add-on product and in order to be able to checkout and purchase you need to make sure your cart has at least $40 total.

We have warehouses in Canada & USA.

We do not have a physical store front at this time.

Our prices are listed in either US or Canadian funds. Our site tries to determine your location to show your relevant currency. If it is not detected or is wrong you can change it to your preferred currency when in your cart (bottom of the page) or on the right side of the page when viewing products in the shop.

We accept the following methods of payment - Mastercard, Visa, Visa Debit, American Express, Email Money Transfer, check/money order & pay later via Sezzle or Affirm. You can select to pay via PayPal, with or without an account or our quick credit card payment method.

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Once your order has been accepted and dispatched to you we will send you a confirmation email.

Our systems sends out emails during every stage of the order process to keep you informed. If you are not getting emails then it may be that they are getting put into your email's Spam folder or being blocked as many email providers have over-strict filtering rules to help combat the mass amount of spam that goes through their systems. We don't recommend the use of HOTMAIL accounts as they seems to over filter everything and block many emails from getting to customers.

We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly.  Most orders are packed, shipped and on their way to you within 24 hours.  In some cases when an item is backordered we may have a slight delay while we wait for that item to arrive back in-stock.

No, registration is not required to place an order and you can still get your tracking info sent to you via email once your order has been processed (please check your spam/junk folder if you don't receive it). Registering allows you to enter your contact/shipping info for faster purchases, view your orders and easily check your package tracking.

We offer Email, Live Chat, & Text service at this time.  Visit our Contact page for details on all of our communication methods.

Hi, we accept credit card payments via Paypal which can process credit card payments with or without a paypal account.   If you don't have a paypal account you will see a link that you can click to proceed to pay for your order via credit card without needing a paypal account.

At this time we do not have a customer service phone number but you can reach us via our online chat (bottom right) and we can serve you fast and efficient 🙂

Yes, your order status will show as processing until we ship the order and get a tracking number. As soon as we have your tracking number we will update your order and you will receive an email with your tracking number.

Although we use the highest level of security for our online transactions we understand that some customers don't feel safe purchasing online via credit card. We can accept payment via Email Money Transfer, Check or money order. T If you would like to pay via Email Money Transfer, Money Order/Check, you can use our online store to select your products.  When you are done, checkout and select Money Order/Check as your payment method and submit the order. We will send you details on how to submit your payment.  Once the funds are received and clear (check) we will ship your order out right away.

Yes, any order you place with us will show a charge from BEYOND-H or BEYONDHEALTY on your credit card statement. This is to be discreet and is our parent company.

Most of the time, your order is processed and shipped the same day, so you receive it promptly. Consequently, there’s no way to cancel an order once it’s been submitted as we use highly automated systems and a network of warehouse locations to provide fast efficient service. If for some reason we can cancel the order in time a refund can be issued minus the credit fees as we are not refunded those by the credit card processors even if the order is cancelled. Please order carefully.

We have warehouses in Canada to serve you.  We also ship to the US.

We do not currently ship international. Only US & Canada.